Dear Parent,

On Saturday January 9th at 8:18 am, our payment system provider initiated a series of unauthorized transactions due to a system error on its end. We first became aware of the issue on Monday morning and took immediate action yesterday to void the transactions that were in process. However, some transactions had already been completed. We then took action to issue refunds for the completed credit and debit card transactions through the system. However, ACH transactions cannot be automatically reversed.

We apologize for this error caused by our third-party vendor and are taking immediate steps to make you whole and ensure it does not happen again. To assist us, we ask that you promptly do the following:

If an incorrect transaction was processed on a debit or credit card, we have already reversed or refunded these charges. We will reimburse you for any bank fees you incur resulting from the initial charge.

If the transaction was an e-check (ACH) that has been processed, we will reimburse you for the amount taken plus any resulting bank fees.

Please send the following information by email to accounting@academyofscholars.com:

1. If you are seeking reimbursement of bank charges only:

  • Name and address to whom check should be paid (must match account name)
  • Amount of bank charges
  • Type of bank charges (overdraft fee, returned item fee)
  • Screenshot of transaction
  • Whether you want to pick up the check or have it mailed, and if mailed, the address to which it should be mailed

 

2. If you are seeking reimbursement of an amount withdrawn from your account:

  • Name and address to whom check should be paid (must match account name)
  • Principal amount withdrawn from account
  • Nature and amount of bank charges, if any
  • Total reimbursement requested
  • Screenshot of transaction
  • Whether you want to pick up the check or have it mailed, and if mailed, the address to which it should be mailed

We are processing these requests and issuing ACH reimbursement checks as quickly as possible. The Finance Department will email or call you when the check is available.